We will do our utmost to meet the delivery timescales that we quote. Occasionally a parcel may be late due to reasons that are out of our control.

Do not worry. If you are in the UK, your friendly Royal Mail ‘postie’ will leave a card saying they have called. Your parcel will be taken to your nearest Royal Mail depot where it will be held safely until you collect it. Do not forget your ID and card when you collect your order, to avoid a wasted journey.

Yes, all orders destined for a UK address with a value of £50 or over are delivered free of charge. However, we all like free P&P and from time to time we will offer it as part of our promotional programme across the year. You have our commitment that we regularly review how best to say ‘thank you’ in other ways.

We do not currently deliver to PO box addresses.

If your order is being shipped outside the European Union (EU), formal customs entry charges, fees and levies, or local import taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order. We may at our discretion require payment by bank transfer rather than by credit card prior to shipping.

Not particularly, you will receive an email with tracking details so that you can follow your orders progress from the UK to your home country. Please ensure that there will be somebody available at the delivery address who will be able to provide a signature for your parcel if required.

Yes, we are proud to service you. Please enter your delivery address as normal during the checkout, selecting BFPO in the country field.

If you would like to send orders to more than one address, please place a separate order for each delivery address.

You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same or the next day that they are received. Please see our Terms and Conditions.

You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than working days after the day after you receive the product. This does not affect your statutory rights.